My first real job was washing dishes at Jerry’s Restaurant in Susanville Ca, paying $1.35 an hour. There was no job interview, the training was free for anyone interested. Most of the other dishwashers treated the work as drudgery and I gave that a try but I couldn’t do it. I was 14 and loved the big washing machine and the challenge of a stack of dishes up over my head. Sure I got embarrassed when I had to mop the floor in front of my school mates but when I got back in the kitchen I was king and soon became one of the best dishwashers at the place.
That was when I got to thinking what it would take to be the best dishwasher ever. I figured there must be a fancy restaurant someplace in New York or Paris where they really do have a job interview for dishwasher. Then I fell into the habit of practicing for that interview so I could become the best in the world, as if there were an Olympics for dishwashers. After that the drudgery became great fun as I perfected the art, if that is possible. After a month I got promoted to Fry Cook and I was never as good at cooking as I was at the dishwashing and I missed that feeling of confidence, but you can never go back once you start up the ladder of success.
Later on in my career I was often required to interview candidates at a hi-tech call center where we had a high turnover due to smart people who didn’t want to do the dirty work. We were having trouble with people passing the interview with flying colors only to fail at the actual job of helping customers or debugging issues in the lab. All our candidates were equally qualified technically but after they got hired they couldn’t grasp the team concept, or the required self-motivation and working outside the comfort zone.
That’s when I hit on the idea of using the dishwashing interview. Dishwashing is the solution I argued. In one simple real-time test we get to see if the interviewee is willing to jump in and take care of the dirty work. We can see in a minute if they have the right organizational skills, manual dexterity and most of all; humility.
Of course they never let me drag a candidate back to the break room to watch them wash the dishes but it sure made for some good debates and it might actually have improved our interview process. Most of all, I was hoping it would improve everyone’s attitude when it comes to doing the dishes but the truth is; nobody likes doing the dishes.